P
rivacy Policy for Sync
Effective Date: 2-15-2023
This “Privacy Policy” explains how Synq Data Analytics, Inc. (“Company” or “we”) collects, uses, discloses, and otherwise processes personal data on behalf of our customers – typically, merchants (any, a “Merchant”) – in connection with our application, Sync, which runs on the Point of Sale system (“POS”). This Privacy Policy does not apply to Company’s privacy practices in any other context.
Company’s processing of personal data in connection with our application is governed by this Privacy Policy and our agreements with Merchants. In the event of any conflict between this Privacy Policy and a customer agreement, the customer agreement will control to the extent permitted by applicable law.
This Privacy Policy is not a substitute for any privacy policy that a Merchant may be required to provide to their customers, personnel, or other individuals.
Information We Collect
We may collect personal data from or on behalf of Merchants. Merchants determine the scope of the personal data transferred to us or that we collect, and the information we receive may vary by Merchant. Typically, the information we collect on behalf of Merchants includes: Invoice number and transaction amount. We retain information collected for a period of 30 days from collection in our secure database.
Information that we collect when a Merchant’s customers make a payment
When a customer makes a payment via a POS, we collect information about the transaction, which may include personal data. Information about transactions includes the payment card used, date and time of the transaction and transaction amount.
In addition, we collect: Invoice number if used during the sale.
Information that we collect about Merchants’ personnel
We may collect information about Merchants’ personnel and interactions with the POS, such as name of employee who ran the transaction
Additional information that Merchants provide to us about their customers or personnel
Merchants may provide us with additional information directly, via access they grant to us, or otherwise. The types of information that merchants may provide to us about their personnel include email addresses.
How We Use the Information We Collect
We use the personal data we collect for or on behalf of Merchants, to provide our services and the functionality of our application: We use data to sync the sales to the office management software.
We may also use personal data for related internal purposes, including:
- To provide information about the application, such as important updates or changes to the application and security alerts
- To measure performance of and improve the application
- To respond to inquiries, complaints, and requests for customer support
In addition, Company may use personal data as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal processes, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern our application; (c) protect our rights, privacy, safety or property, and/or that of you or others; and (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
How We Share Information
We may share personal data that we collect with:
- The Merchant from whom or on whose behalf we collected the personal data
- The platform on which our application runs, the POS.
- With third parties as a Merchant may direct
- With third party service providers that help us manage and improve the application as well as allow us to write the data back to an office management software
- With Company subsidiaries and corporate affiliates for the purposes described in this Privacy Policy or in our agreement with a Merchant
Company may disclose personal data to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal processes, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern our application; (c) protect our rights, privacy, safety or property, and/or that of you or others; and (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
Company may sell or transfer some or all of its business or assets, including your personal data, in connection with a business transaction (or potential business transaction) such as a merger, consolidation, acquisition, reorganization or sale of assets or in the event of bankruptcy, in which case we will make reasonable efforts to require the recipient to honor this Privacy Policy.
Your Rights and Choices
Data Subject Rights
To the extent that applicable law provides individuals with rights pertaining to their personal information, such as to review and request changes to their personal information, individuals should contact the Merchant with any requests pertaining to the Merchant’s use of our application. Company will assist a Merchant, as applicable, in responding to such requests subject to our contract with a Merchant or Clover.
Complaints
If you have a complaint about our handling of personal data, you may contact us via the contact information provided below.
Updates
We reserve the right to modify this Privacy Policy at any time. We will notify you of updates by updating the date of this Privacy Policy.
Contact Us
You may contact us with any questions, comments, or complaints, about this Privacy Policy or our privacy practices at 1-888-357-3177 or via: Info@cfpgo.com
Your California privacy rights
As a California resident, you have the rights listed below. However, these rights are not absolute, and we may decline your request as permitted by the CCPA.
- Information. You can request the following information about how we have collected and used your Personal Information during the past 12 months:
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- The categories of Personal Information that we have collected.
- The categories of sources from which we collected Personal Information.
- The business or commercial purpose for collecting and/or selling Personal Information.
- The categories of third parties with whom we share Personal Information.
- Whether we have disclosed your Personal Information for a business purpose, and if so, the categories of Personal Information received by each category of recipient.
- Whether we’ve sold your Personal Information; and, if so, the categories of Personal Information received by each category of recipient.
- Access. You can request a copy of the Personal Information that we maintain about you.
- Deletion. You can ask us to delete the Personal Information that we maintain about you.
- Nondiscrimination. You are entitled to exercise the rights described above free from discrimination. This means that we will not penalize you for exercising your rights by taking actions such as by denying you goods or services, increasing the price/rate of goods or services, decreasing the service quality, or suggesting that we may penalize you as described above for exercising your rights. However, the CCPA allows us to charge you a different price or provide a different service quality if that difference is reasonably related to the value of the Personal Information, we are unable to use.
How to exercise your rights
You may exercise your California privacy rights as follows:
Right to information, access, and deletion
You can request to exercise your information, access, and deletion rights in the following ways:
- Call 1-888-357-3177
- Identity verification. The CCPA requires us to verify the identity of the individual submitting the request before providing a substantive response to the request. A request must be provided with sufficient detail to allow us to understand, evaluate and respond. The requester must provide sufficient information to allow us to reasonably verify that the individual is the person about whom we collected information. A request may also be made on behalf of your child under 13.
- Authorized agents. California residents can empower an “authorized agent” to submit requests on their behalf. We may require the authorized agent to have a written authorization confirming that authority.
Sale of personal information
We do not sell, as defined under CCPA, your Personal Information to third parties.
In the preceding twelve (12) months, we have not sold any personal information.
Personal information that we collect, use and share
The chart below summarizes our collection, use and sharing of Personal Information during the last 12 months before the effective date of this Privacy Policy. We describe the sources through which we collect your Personal Information in section above titled The Personal Data We Collect, and describe the purposes for which we collect, use, sell and share this information in section above titled How We Use Your Personal Data and The Parties With Whom We Share Your Personal Data.
| Category (see the glossary below for definitions) | Do we collect this information? | Do we share this information for business purposes? |
| Identifiers | Yes | Yes (we collect invoice numbers to place payment information into the ledger) |
| Online Identifiers | No | No |
| Protected Classification Characteristics | No | No |
| Commercial Information | No | No |
| Biometric Information | No | No |
| Internet or Network Information | No | No |
| Geolocation Data | No | No |
| Sensory Information | No | No |
| Professional or Employment Information | No | No |
| Education Information | No | No |
| Inferences | No | No |
| Financial Information | No | No |
| Medical Information | No | No |